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06.09.2024
Client Services Manager
Sandton
... management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with their service delivery, remain as client and grow revenue. Working closely with the operations team ensuring KPI’s are meet by offering solutions and working ...
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Believe Resourcing
06.09.2024
QA Manager (BPO/Call Centre)
Sandton
... management system for effectiveness, and engage parties on recommended changes/updates Ensure Qualitative KPI’s are meeting desired performance levels OR put effective and measurable plans in place to ensure improvement within defined timelines Reporting & analysis of quality results. Ability ...
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Believe Resourcing
06.09.2024
Operations Manager / Call Center Manager
Sandton
... management and/or training experience is desirable Strong PC, Microsoft Windows (Word/Excel/PowerPoint) and Internet usage skills Highly proficient with ERP software and other applicable tools such as CRM Good experience in call center platforms Competencies: Professional, emotionally mature ...
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Believe Resourcing
15.09.2024
Process Engineer III
Sandton
... management and relevant BPMS tool useUnderstand how change management integrates into the overall transformation initiativeDevelop communication plans that will facilitate the planned changesDevelop mitigation strategies for cross-organizational impacts for process improvement projectsAbility ...
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Progressive IT Resourcing
14.09.2024
CoE Specialist- Business & Process Analyst
Sandton
... management and individuals.Guide, coach and orientate Business Analysts/Process Engineers recruits on squads/projects to ensure adoption and consistent application of business analysis/process engineering standards, methods, tools and techniques to ensure standardized, high-quality ...
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Progressive IT Resourcing
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